FREQUENTLY ASKED QUESTIONS

How do I register on your website?expand_more

Click on the Sign In link on the top right corner of the home page, provide your information and review our Terms and Conditions to Register.

Do I have to register, to make a purchase? expand_more

No, you can browse, add to cart and make a purchase without actually registering on the website. However, you will need to fill in basic information to actually place an order.

How do I reset my password?expand_more

Click on the Sign In link on the top right corner of the home page, and provide your email id. Click on Sign In.

Click on Forgot Password and follow normal procedures to change your password.

Can I make changes to my order?expand_more

No, once an order is placed, it cannot be modified.

When can I expect delivery of my order?expand_more

Once we ship the order, you will receive an email with your tracking details, which you can use to track your package’s whereabouts.

What is your cancellation policy? expand_more

Once you place an order, it cannot be cancelled on your end. However, we reserve the right to refuse or cancel any and all orders, at any point in time for errors in pricing or a lack of availability. In situations such as these, we will contact you with notification of such cancellation and you will be automatically refunded

How do I get a refund on an order cancelled by you?expand_more

You will be automatically refunded, and your cancelled order amount returned to your account as per regular payment gateway terms and conditions. This is typically within 7 working days of the order having been cancelled.


In the event that you are facing problems getting your refund, please contact us at info.purplerosestudio@gmail.com and we will also follow up with the payment gateway.

Can I return a product? expand_more

No, we do not accept returns. In the event of damage in transit or obvious defects, please contact us at info.purplerosestudio@gmail.com.

Where can I contact you for customer care or other information?expand_more

We have a link with an email form on our website for Customer Care. Please contact us using the email form, the information provided there, or drop us a line at info.purplerosestudio@gmail.com
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